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FAQ

Q1 : How should I place an order? ANS : You may purchase any time with us without* an account via shopping cart - just click "check out".  Alternatively via online chat.  We sell available stocks, and will mail out orders within 3 working days.
Q2 : How should I pay for my order?ANS : All products are in SGD (Singapore dollar) You may proceed to pay your order only when you received an order-in-process notification by SMS/Email/Whatapp/Line if you opted for Interbank fund transfer.  Alternatively, you may like to pay by credit card via Paypal. (Local/International orders)
Q3 : Do I need to pay for the order shipment?ANS: For local shipping, we ship your order above $20.00SGD by SingPost registered mail free of charge.  For international shipping, we ship your order $50 and above by Singpost/Speedpost registered mail. We will provide you with a tracking number for registered mail.
Q4 : What if my order is lost through mail?ANS: There is a tracking no. provided for your order to ensure the shipment will reach you safely.
Q5: Will my order get wet or spoilt easily during the mailing process?ANS : We will wrap your order with product special wrapping tissue, then bubble wrap and then with plastic, hence it is water-proof and is secured from handling. If needed, we will place your order in a box.
Q6 Do I receive further discount if I order more?ANS : All products online are selling at NETT price otherwise mentioned (ie. discounts). However if your order is huge eg. $300 and above, we will offer with more discount on case-by-case basis.
Q7 Do you ship overseas?ANS : Yes. We ship internationally for min order $50 and above with tracking no. (Pay by Paypal credit card only)
Q8 Can I cancel my order?ANS : As long as you have not confirm your order with payment, you may cancel your order anytime.
Q9 Can I refund my order if I am not satisfied with it?ANS : Yes, we will refund you full sum if you are not satisfied with your full order.
Q10 Can I replace partial items of my order if I am not satisfied with them?ANS : Yes, we will replace the items or not charge you for the items you are not satisfied and if they are out of stocks.
Q11 What if I missed my order registered parcel delivery?ANS : We post your order parcel by SingPost/Speedpost registered post.  We will sms/email/pm the registered mail tracking no. to track your order and will provide you with tracking status till you received your parcel. If you missed your delivery schedule, the delivery personnel will issue a delivery advice and place it under your gate/door or inside your letterbox to reschedule your 2nd delivery.
Q12 I need my order urgently.ANS : We ship as quickly as the next working day upon payment received and upon request.
Q13 How long do I need to wait for my order?ANS : We ship up to 3 working day upon payment received. You will receive your order within 3 working days by SingPost registered post for local orders.  The shipment time for international orders are tracked.
Q14 Do you charge GST separately?ANS: No, you do not need to pay GST for your order.
Q15 How do you rate your products' quality?ANS: We sell the best quality of materials imported from various countries eg. Korea, United States etc.
Q16 Where are your products from?ANS: Our products are imported directly from overseas suppliers. ie. Japan, Taiwan, China, Hong Kong, England, United States etc.
Q17 Do you check my order before delivery?ANS: Yes, before we wrapped and deliver your item, we check them strictly to ensure they are in perfect condition.

Q18 What if I did not fulfil payment within 24 hours upon my order submission?ANS: We only reserve your items for 24hrs, if no payment is received within the time frame, your order is considered void and you need to re-order again.  This only applies to Singapore orders payment by Interbank fund transfer.

Q19 Can you deliver my order to another address as a gift?

ANS : Yes. We love to. Simply provide us with the recipient's address and greeting under remarks when you place your order.

*If you do have any other enquiries, please email us at lyannyap@onelsb.com or contact us at 65-91399947 by SMS/Whatapp/LINE